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Customer Service: Avoid Costly Mistakes (Supervisor Tips)

Watch the video for a preview of the training. 

Course Overview

This online video training video educates viewers on the importance of leadership for managing employees who offer customer service. The video uses examples of poor customer service to teach supervisors how to improve the way they train employees to interact with customers. This video explains the connections between how supervisors lead and how employees behave toward customers. Viewers learn how to empower their employees to better service the customers and how to turn problems around. Use this video training to better understand the value of training employees in good customer service practices.

Key Audience

All managers and supervisors who work in customer service

Course Topics

Management: Leadership Skills | Occupational Skills: Customer Service

Course Detail

Time: 21 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Workplaces

Restaurants and Food Services | Retail Stores