Watch the video for a preview of the training.
No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers' needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer. Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.
Healthcare professionals interested in developing internal customer service skills
Occupational Skills: Customer Service | Teamwork: Interpersonal Skills
Time: 29 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Healthcare Facilities
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