})()

Applying Customer Service Skills Internally, Healthcare Version

Watch the video for a preview of the training. 

Course Overview

No one can afford to lose sight of their customer needs. In the healthcare community customers are most often patients, but your co-workers are another type of customer. This training programs helps healthcare workers learn to recognize their internal customers and explores how to provide great service using the following the eight steps: identify your customers, determine your customers' needs, make a plan, carry out the plan, show the right attitude, follow up, measure your progress, and how to be a good customer. Participants who complete this training are able to identify areas for refining their internal interactions and are ready to apply newly learned skills.

Key Audience

Healthcare professionals interested in developing internal customer service skills

Course Topics

Occupational Skills: Customer Service | Teamwork: Interpersonal Skills

Course Detail

Time: 29 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Workplaces

Healthcare Facilities