Unveiling the Secrets: Questions LMS Vendors Hope You Don’t Ask

Choosing the right Learning Management System (LMS) is a critical decision for any organization. However, there are questions that LMS vendors might hope you overlook. Here, we uncover the secrets and highlight questions that can empower you in making the best-informed decision.

1. Data Security and Privacy Policies:

Delve into the specifics of data security measures and privacy policies. Ask about encryption protocols, data storage locations, and the vendor’s commitment to ensuring the confidentiality of your sensitive information.

2. Scalability and Performance Under Load:

Inquire about the LMS’s scalability and how it performs under heavy user loads. Understand the system’s capacity for growth to ensure it can accommodate your organization’s expanding needs without compromising performance.

3. Hidden Costs and Pricing Transparency:

Don’t just focus on the upfront costs. Dig into potential hidden fees such as customization, ongoing support, and additional user licenses. Request a transparent breakdown of all costs associated with the LMS.

4. Vendor Lock-In and Data Portability:

Ask about data portability and the ability to migrate your data in and out of the LMS. Be wary of vendors that make it challenging for you to switch platforms in the future, leading to vendor lock-in.

5. Compliance with Accessibility Standards:

Ensure the LMS complies with accessibility standards, making it inclusive for all users. Ask about features designed for users with disabilities and the vendor’s commitment to accessibility in ongoing updates.

6. Level of Customization Without Coding:

Explore the customization capabilities of the LMS. Does it require extensive coding, or can non-technical users make adjustments? Understanding the level of customization ensures the LMS aligns with your organization’s unique needs.

7. Customer Support and Service Level Agreements (SLAs):

Clarify the level of customer support provided and the terms outlined in Service Level Agreements. Inquire about response times, available support channels, and how the vendor handles critical issues.

8. Integration with Third-Party Tools:

Ask about the LMS’s compatibility with existing tools and systems used in your organization. Understanding integration capabilities is crucial for a seamless workflow and avoiding potential obstacles.

By asking these questions, you gain insights into the inner workings of an LMS and can make an informed decision aligned with your organization’s goals. Don’t be afraid to dig deep and ensure that the LMS you choose is not only feature-rich but also transparent and adaptable to your evolving needs.


Phil Baruch is a seasoned 25+ year veteran in the Learning Management Systems (LMS) industry and is a principal partner at MaxIT Corporation. As a thought leader and innovator, Phil has consistently demonstrated a deep understanding of the dynamic landscape of educational technology, steering organizations toward effective LMS solutions tailored to their unique needs with his wealth of experience and forward-thinking approach. His extensive expertise has not only solidified his reputation as a trusted authority in the field but has also positioned him as a driving force behind the continuous improvement and innovation within the LMS industry. Phil Baruch’s dedication to advancing learning technologies underscores his commitment to fostering enhanced educational experiences and workplace training methodologies. His company website is www.maxit.com where you can learn more about his work and services.

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