Customer Service Training

Creating positive interactions and lasting relationships doesn't happen overnight.

Put your customers first by training your customer services team

Customer Service Videos
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People get into habits, both good and bad ones. Customer-facing team members need regular training to increase their skills and renew their customer focus so that they don’t fall into bad habits.

Your customer service team delivers your brand promise with every customer interaction. Or at least you hope they do.

These courses will give your service team the foundational skills they need to increase customer happiness, loyalty and ensure your customers are getting the most potential from your product or service.

And don’t stop with just your customer service members. For a company to be truly customer-focused, every employee must understand how important customers are the company, how service fits into the culture and how he or she plays a role in it, no matter what they do.

These video-based micro-learning courses are professionally created using validated science to maximize effectiveness and learner engagement.

With the right customer service, you can transform your customers into promoters and advocates of your brand.

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Creating Great Customer Conversations

What exactly does it take to have a good conversation that would be considered good service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation.
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Working in Retail

If you’re positive, your actions and communications will be positive, and in turn your interactions with your customers will be positive. There will always be someone you can’t please, but by eliminating certain phrases, you’ll increase your probability of a satisfied customer.
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Representing Your Brand

When you are wearing your uniform and name tag, you ARE the brand. There’s a lot that goes into making sure you represent your brand – your clothes, your hair, how you drive, and more. In this program, we’re going to talk about the way you present yourself and how it helps you be the brand.
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Telephone Techniques: Taking Calls

No matter what your situation is, there are some tips that can help you to be a better call-taker at work. That’s what we’ll cover in this course. We’ll go over how to speak courteously, and we’ll discuss what not to say. We’ll also touch on staying informed on your business and how to actively listen.

Are you ready to create top performers in your organization?

Our clients cover a range of industries including Higher Education, Government, Manufacturing, Libraries, Financial Institutions, Medical, and more.

Customer Service starts with everyone.

Get instant access to customer service training on important themes including telephone etiquette, handling difficult customers, upselling, representing your brand, helping customers and handling feedback across multiple channels including social media.

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