Course Overview
This video starts with an example of how a customer, when ignored by a store's staff posts an online video of his frustrating experience. A simple solution is illustrated: give the customer your undivided attention and avoid the bad publicity. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service Gone Viral."
Key Audience
Customer service reps
Course Topics
Occupational Skills: Customer Service
Course Detail
Time: 2 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Workplaces
Retail Stores
