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In an increasingly digital world, empathy and listening are key skills to have in one's repertoire now more than ever. Empathy makes the other person feel heard, and helps you build rapport with the person you're listening to. The course covers empathy, emotional intelligence, identifying the emotions of others, communicating empathy, and empathy in the digital age. Utilize this course among all your staff, particularly those roles which directly interface with customers and clients, to help them understand the role empathy plays in active listening and communication.
Geared toward those interested in strengthening their active listening skills
Teamwork: Communication Skills | Teamwork: Interpersonal Skills
Time: 22 Minutes
Questions: 5
Languages: en | es *
Closed Captioning:
Micro Learning: FALSE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Not Specified
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