Customer service in the public sector presents unique challenges to service professionals because most customers call or come in because of a need. Whether someone has a need or want they deserve to be treated with compassion and understanding. Customer Service in Government: Think Like the Customer provides a helpful reminder of the service people deserve. The training program begins by following a public employee on his day off as he runs errands involving the public sector. The poor service examples are followed by tips on what could have been done to make the experiences positive customer interactions. Employees benefit from friendly reminders to serve customer the way they want to be served.

Any public sector employee in need of customer service training

Occupational Skills: Customer Service

Time: 25 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

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