Watch the video for a preview of the training.
This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. The video training emphasizes the need to treat customers with respect, be sincere and friendly, and to help problem solve. Takeaways from this entertaining video includes the importance of acknowledging the customer, maintaining neatness, always putting people first, solving the customer's problem, being sincere, saying You're Welcome, and thanking customers for their patronage. Poor customer service is the main reason businesses lose patrons, and word of bad service travels fast. This video puts the viewer in the customer's shoes and effectively demonstrates what poor service looks like and how to deliver good, friendly service.
Customer service representatives engaging in face-to-face service
Occupational Skills: Customer Service
Time: 24 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Hotels and Motels | Restaurants and Food Services | Retail Stores
The form has been successfully submitted.
The FREE AI Coach is a fully working AI Coach trained against your source materials, up to 5 documents or 1 website. Please be sure that in any materials you submit you have proper authorization to use. The FREE AI Coach is liitted to 100 conversations, where a conversation is defined as person engaging with the AI Coach in any 24 hour period. MaxIT reserves the right to limit or restrict AI coaches for any reason at any time to ensure compliance with our acceptable use guidelines.