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Customer Service: Understanding the Customer's View

Watch the video for a preview of the training. 

Course Overview

This Video On Demand uses the humorous, personal experiences of the narrator, Cliff, to present examples of poor customer service in multiple environments. The video training emphasizes the need to treat customers with respect, be sincere and friendly, and to help problem solve. Takeaways from this entertaining video includes the importance of acknowledging the customer, maintaining neatness, always putting people first, solving the customer's problem, being sincere, saying You're Welcome, and thanking customers for their patronage. Poor customer service is the main reason businesses lose patrons, and word of bad service travels fast. This video puts the viewer in the customer's shoes and effectively demonstrates what poor service looks like and how to deliver good, friendly service.

Key Audience

Customer service representatives engaging in face-to-face service

Course Topics

Occupational Skills: Customer Service

Course Detail

Time: 24 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Workplaces

Hotels and Motels | Restaurants and Food Services | Retail Stores