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Avoiding Escalations In 1 Minute

Watch the video for a preview of the training. 

Course Overview
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This one-minute video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor. Knowing a phrase or two may help reduce the need to escalate a call and help build confidence for the customer and yourself!

Key Audience
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Anyone in a customer-facing role

Course Topics
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Occupational Skills: Customer Service | Occupational Skills: Sales

Course Detail
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Time: 1 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Workplaces
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Not Specified

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