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Calming Upset Customers (Sorry, Glad, Sure) In 1 Minute

Watch the video for a preview of the training. 

Course Overview

Knowing how to calm down an upset customer, whether they are angry, frustrated or emotional, is a key service skill. This one-minute video shows you a tried and true technique to calm down an upset customer.

Key Audience

Anyone in a customer-facing role

Course Topics

Occupational Skills: Customer Service | Occupational Skills: Sales

Course Detail

Time: 1 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Workplaces

Not Specified

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