Psychology Today refers to emotional intelligence as the ability to identify and manage one's own emotions, as well as the emotions of others. If you're working with patients, clients, or customers, especially in high pressure and high stress situations, honing your emotional intelligence, or EI, is especially important. The course covers the basics of EI, including the four abilities of EI, the four factors of EI, and how to manage EI. Utilize this course among any of your staff, particularly those in people-facing roles, to help them better understand and improve their own emotional intelligence.

This course is aimed at anyone interested in improving their emotional intelligence (EI), especially those in customer-facing roles.

Teamwork: Interpersonal Skills

Time: 10 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

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