Studies show call centers have an annual turnover rate of 30% to 45%. This training course teaches managers three processes to help them retain call center employees: hire the best people for the job; keep employees motivated; and affirm and reward the team. Viewers are shown how measurements can be used to motivate employees. Having goals, metrics, and key performance indicators (KPIs) provide tangible objectives for employees to work towards. This course illustrates how affirming and rewarding employees has a tangible effect on the whole company. Complete this training course to learn how to create and maintain a successful call center team.

Everyone who has a leadership role in a call center

Human Resources: Employee Retention | Management: Leadership Skills | Occupational Skills: Customer Service

Time: 17 Minutes
Questions: 3
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

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