Customer service reps need to take ownership of their roles and take the extra effort to help a customer, even if what the customer is asking falls out of their realm of expertise. This video shows you how just sending a customer to another department sends them out the door. In the "right way" scenario the rep learns what the customer needs and walks her over to the right department; leaving him and the customer a lot happier. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Employee Edition."

Customer service reps

Occupational Skills: Customer Service

Time: 2 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

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