Course Overview
Nothing turns a customer off more than the response of, "It's policy, there's nothing I can do." A customer service rep's job is to figure out how to help the customer, within company policy. It may be challenging, but it's a lot more satisfying. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Employee Edition."
Key Audience
Customer Service Representatives
Course Topics
Occupational Skills: Customer Service
Course Detail
Time: 3 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Workplaces
Retail Stores
