If you want to infuriate a customer, just transfer them without even trying to solve their problem. However, when you take on a difficult customer's problem and solve it, you get a loyal customer and greater satisfaction in your work. Watch this video and see what a difference you can make if you take the time to try and solve a customer's problem before passing them off on someone else. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Employee Edition."

Customer Service Reps

Occupational Skills: Customer Service

Time: 3 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Offices