Course Overview
When a supervisor takes on a rep's problem customer, the rep learns nothing. This video shows how when a supervisor supports a rep in figuring out a solution herself, she grows in the job and learns how to solve customer problems on her own. Learn how to empower your reps to solve problems. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Supervisor Edition."
Key Audience
Customer Service Supervisors
Course Topics
Management: Leadership Skills | Occupational Skills: Customer Service
Course Detail
Time: 3 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Workplaces
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