Course Overview
When a supervisor publicly reprimands a service rep, they both look bad. This video shows how when a supervisor discusses an employee's mistake in private, the rep has an opportunity to learn how to be a better service provider. This microlearning course provides a short video clip based on a single learning outcome. This course was derived from the full-length e-learning program, "Customer Service: So Help Me, Supervisor Edition."
Key Audience
Customer Service Supervisors
Course Topics
Management: Leadership Skills | Occupational Skills: Customer Service
Course Detail
Time: 3 Minutes
Questions: 0
Languages: en *
Closed Captioning:
Micro Learning: TRUE
* Courses can be converted to any language needed not listed for a small professional service fee per course, per language.
Workplaces
Hotels and Motels
