The most important aspect of the customer service industry is, naturally, customer service. Every business wants to give their customers everything they need, but supervisors need to be able to keep the front line employees, those who deal directly with the customer, from dropping the ball. This Video On Demand instructs you, the supervisor, how to consistently get the best customer service you can from your employees; through training, examining the problems at hand, and even addressing an employee's mistake should one occur. You need to empower people to do their jobs, but also realize mistakes may occur. A good supervisor turns those mistakes into opportunities for growth. Learn the keys to performing these supervisory techniques in this training lesson.

Supervisors working in customer service

Management: Leadership Skills | Occupational Skills: Customer Service

Time: 27 Minutes
Questions: 10
Languages: en *
Closed Captioning:
Micro Learning: FALSE

* Courses can be converted to any language needed not listed for a small professional service fee per course, per language. 

Hotels and Motels | Offices | Retail Stores